The team at Specialist Hearing Services were just what I needed when I had a tinnitus problem recently. Their patience, understanding and subsequent expertise in resolving my problem was the perfect Christmas present. Starting with the first phone call to explain my situation right through to me leaving with the problem sorted the service was second to none. THANK YOU most sincerely to the team at Specialist Hearing Services. (2019)


Glen Marshall

To the Specialist Hearing Centre

I have been a patient of Elaine Melville at Specialist Hearing Services for approximately 6 years. In that time she has gone to great lengths to ensure that I received the best attention and assistance in finding the correct hearing aids for my needs. I believe that few people in my life (age 77 years) have attempted to give as much as Elaine has to my wellbeing. She has shown compassion, encouragement and patience in endeavouring to improve my hearing. (2018)

Paul Corrigan

I can only say positive things about my experiences with Elaine and her team. My new hearing aids have transformed my life, my families life, my friends life and all those who I work with for the better. Thanks Elaine, you and your team are brilliant - life changers! Regards, Paul Corrigan (2017)


Martin Wilder

All went well, all my questions were answered in detail, everyone I dealt with, in person and/or on the phone (or through email) was great. I am very happy with my hearing device and with the outcome in general so far. I will recommend your services, Thank you very much. (2018)

Hendrika Yates

Dear Elaine & Wonderful Staff

Thank you for the Birthday wishes. I loved it!! I also like to thank you for the wonderful job you have done with my ears. You are wonderful Elaine!! Your patience and knowledge is great. My life has changed a lot since I have my hearing aids. I join in every conversation and it is wonderful people are listening to me again.

Lots of love from
Hendrika Yates (2016)


Abagail Harman

Elaine is the most amazing independent audiologist that we have had the good fortune to meet. She is extremely knowledgeable, caring and kind. If anyone can help my husband regain his hearing, Elaine will. I have no hesitation in always recommending her. (2016)

Kath Wyatt

I recently became aware of concern raised in the publication “The Conversation” ( by Robert Cowan, Professorial Research Fellow, Audiology and Speech Pathology, University of Melbourne), about some operators who identify themselves as audiologists.

I understand the Australian Competition and Consumer Commission has been watching the audiology industry because of concerns that some practitioners may be overcharging for hearing aids.

For years now I have suffered hearing loss and have consulted hearing specialists and audiologists from whom I have received exceptional care and professional treatment.

I take this opportunity to acknowledge and express my sincere appreciation to Specialist Hearing Services. My audiologist, Elaine Melville, is a practiced and well qualified health professional. Because of her expertise, advice and nurturing I have been fitted with hearing aids within my budget that have significantly improved my quality of life. Also Elaine has introduced me to other devices and aids that have benefited me greatly, as well as regularly updating me with helpful tips and suggestions.

Soubhi Jabbour

I would like to express my appreciation for the outstanding service that you and your staff have provided to me regarding my hearing aids.

Your level of knowledge and expertise is extraordinary and, in the 8 plus years I have been wearing aids, this is the first time I have felt truly comfortable with a hearing product and more importantly, the service.

To lobby Starkey on my behalf to replace, free of charge, my existing Halo i110 RIC 13 system, that clearly was not fitted properly nor fit for purpose, with the Muse i2400 RIC, plus a SurfLink remote control, is above and beyond what I originally thought would occur.

I believe that the unregulated audiology industry in Australia has resulted in unethical and immoral business practices, where some businesses place the sale of a particular system before the needs of the client. Indeed I understand that in Australia a person can be untrained and claim to be an audiologist, selling and fitting hearing aids. Unfortunately I believe I have fallen into this area a number of times in the past.

You have put together a great team that makes clients feel respected and valued and I will certainly take every opportunity to recommend Specialist Hearing Services.

I look forward to working with your team in the future

Gillian Douglas

Dear Elaine & Staff,

Your care and dedication in finding me the best pair of hearing aids for my needs was amazing. I feel so comfortable and connected again to the world and will always recommend you guys to anyone in need. Thank you so much, Gillian Douglas

John Anderson

Dear Shannon,

Thank you so much for your attention to my hearing needs. Your professional skills were immediately apparent and backed by your natural empathy gave me every confidence in a huge improvement in my hearing powers. With very kind regards, John Anderson

Mr John Naunton

To future clients with hearing difficulties. I would like to recommend to anyone with hearing disabilities that Specialist Hearing Services is a first class firm to deal with. From the Receptionists Hailey and Becky to originally Roberta and now my extensive dealings with Elaine I have had very good service to restore me to a normal place in society hearing-wise.

I would especially like to mention Elaine as a person having a complete grasp on all aspects of hearing difficulties. Also the patience she exhibited in making sure that I had the cheapest method of completely solving the few problems that I presented in the course of restoring my hearing.

I am astonished at the technology that my hearing aids not only solved my hearing difficulties but the fact that:
A: to be able to use them for bringing the TV into my hearing
B: being able to answer the landline phone and
C: using them in Theatres for audio hearing . Previously I had used headphones to improve my TV hearing, but Elaine’s technology was even better than the high quality headphones I used.

Despite the superiority of the technology she prescribed for me, based on a previous experience with another firm who could only concentrate on the most expensive e experience, Elaine’s decisions were always based on the RIGHT technology, not the most expensive technology available.

There were a few problems which arose, but all it did was to reveal Elaine’s complete knowledge of the technology, but with one particular problem it also revealed that she had the complete backing of the manufactures to gain further knowledge to solve a rare problem.

There was one occasion that she was late with my appointment, but I could see that she was making sure the previous client had the best advice as she had done with me, so lateness was not a problem.

My special thanks and appreciation that I had found this business.

Karen Appleby

I couldn’t be happier with the service from Elaine Melville at Specialist Hearing Services. After 38 years of severe ski slope loss in my left ear but perfect hearing in my right ear, I didn’t know what I was missing out on until Elaine opened up a new world of hearing for me with new technology and tailor made assistance. It took great perseverance, patience and gentle encouragement from Elaine to create the perfect hearing aid solution for me. We had many early morning or last minute appointments so I could work around the kids schedules and my job. Elaine was very flexible and explained everything she was doing along the way, giving me plenty of time to ‘test drive’ the aids until I was happy. Elaine and Sylvia provided the ultimate in personalized service and are such lovely people.

Thank you very much Specialist Hearing Services!


I never thought hearing aids could be so small and discreet! I put off wearing them because I thought everyone would be able to see them and was pleasantly surprised when the team at Specialist Hearing showed me how small they now are. The best thing of all is that I can now hear better at work and hearing my children’s voices is now much easier.

Greg Simpson

This testimonial is written with heartfelt thanks. Elaine Melville changed my life. Her empathy and compassion were evident from our first meeting and the results she delivered blew me away. Then to my amazement came the follow up maintenance, reinforcing her total dedication in improving my hearing. No sale pitch, no pressure. Just a professional diagnosis and recommendation. My decision to buy after trial was very easy. A renewed quality of life had come my way, as I soon discovered included fantastic after sales service. Loss of hearing sneaks up on you and has a profound effect on loved ones. I owe Elaine a lot more than thanks and I will wholeheartedly recommend her to any colleague or friend suffering hearing loss. Thanks Elaine. I can hear the birds.

Specialist Hearing Services