IreneAs always – wonderful, professional, caring service; Elaine’s knowledge, skill and willingness to always go further, and her vast experience, have been life changing over the past 8 years. (2022)
MariaIt was nice to have her looking after my ears, and the service was excellent. (2022)
RachelVery grateful for your professionalism, care, service and follow up! Highly recommend to all! (2022)
IrmaWe are very pleased, a professional service. Thanks. (2022)
SueA most encouraging, thorough and professional appointment and explanation. With gratitude. (2022)
TrishAll the best for 2022 and thanks again for your wonderful professional care and support, and the wonderfully warm welcoming received from all staff. (2022)
PinaTo Dear Elaine, Thank you so much for the thorough check up. You went above and beyond. You’re so lovely and have a caring nature, don’t change. Thank you for all your advice in life too. Much appreciated. (2021)
PeterDear Shannon, Fantastic personal service, thanks so much. (2021)
JurekDear Elaine, I must thank you “Mercy Bouquet!” for entertaining my plight with dreaded tinnitus. You sat and listened to my problem, and I believe you’ve come up with an appropriate solution. You will be pleased, but not surprised to hear that my tinnitus has diminished considerably. I take this opportunity to thank you for being patient and listening. (2021)
Fay & DavidThe service was amazing. Such good and clear information. Wouldn’t hesitate to recommend. (2021)
BetteThank you for your refreshing personality and kindness. You are so professional but friendly, you are just the nicest person. I know you will always give everyone who is in your care a wonderful lift. (2021)
JosephDearest Elaine & team, Thank you so much for your care, concern and amazing help. You are all so wonderful, patient and helpful. God bless you all! Stay wonderful! (2021)
KayeDear Elaine, Thank you for your knowledge, skills and care today. Particularly thank you for explaining my situation to me. (2021)
EugeniaDear Elaine, My Doctor referred you and we are very pleased she did, you are a fantastic person and approach was good. (2021)
DonnaTotal experience, personalised to myself. Thank you so much. (2021)
AnnieThank you so much for your expertise and empathy, Elaine. I envisage that this appointment will be life-changing and I look forward to completing this journey with you. (2021)
Mike, Tinnitus patientThank you for your time and expertise. (2021)
VinceHad a very patient audiologist looking after me. Thanks you are doing a fantastic job. (2021)
RaniThanks Ellen, Such amazing service. (2021)
LeoThank you so much for your help, expertise and patience. (2021)
KarenShannon looked after me very well, gorgeous! (2021)
ChristopherAfter 5 weeks in hospital, I called into your rooms on a Shoprider. I was attended to by 2 staff, they decided to check my aids. Yes they needed adjustment, it took just over half an hour and now brilliant. I was informed the Government was paying this time. I was over the moon with this. Oh what a great feeling I had that day, nobody was going to upset the rest of it! Many thanks to you all there, the next time I will be walking in. (2021)
HannahThank you ladies, you have made my day! (2021)
FleurThank you Elaine. I’ve only just met you – and do agree with the other compliments. I’ll add one more – a lovely smile. PS Shannon is lovely! (2021)
JenWords cannot express how wonderful Elaine has been to myself, Sheila and Colleen. So many many thanks. (2021)
DaleThank you Elaine for everything! Always kind and patient – never in a hurry to push you out the door. Genuine care and I am very pleased with the Lyric. You are an amazing person. (2021)
ChristopherMany thanks for your help the other day. I certainly appreciate all of your help over the years. I would not hesitate to recommend you and all at Specialist Hearing. (2020)
RegThe level of friendliness and service provided by all at Hearing Services is first class. (2020)
RexVery professional and courteous. Thank you Elaine, Shannon and reception. Keep up the excellent work. Thank you. (2020)
GraceElaine has been a godsend for Mum! She is patient, kind and so helpful. Thank you x. (2020)
SharonThank you Elaine. You are very good at your job. (2020)
GwennethThanks Elaine. Brilliant service, attention, patience, kindness. Very much appreciated. (2020)
SandraBecky greeted me with a million dollar smile. My partners aids weren’t working, she promptly fixed them. Fab service. (2020)
VinaElaine is very good and most helpful. Thank you for the information given to someone that does not know anything about ears well. (2020)
PeterDear Elaine, Thank you x 1,000,000 times. (2019)
JoanDear Elaine, Thank you so much for your care and your careful explanations. I feel very happy with the results. Best wishes. (2019)
Ian MacfarlanMy dear Elaine & Ladies, thank you for getting the Hearing Aid back to me, it has made the world of difference! I will be really glad to be home again, which will be on the 26th. I wanted to stay at home but my Doctor said it was not possible, so here I am! My huge thanks and very best of wishes to you. (2019)
Carol SollyThese must be the best hearing specialists in Perth. They really know their business and are all lovely people too. Nothing is too much trouble, what a team! Thank you all very much for your help and kindness over the past few months. Very best wishes for the future in your new beautiful premises. (2019)
Leonie and Robert
Dear Shannon, Elaine, Tanya and Becky, thank you so much for your loving kindness to me. Sending a prayer. Love and hugs Leonie and Robert. (2019)
TracieThe team at Specialist Hearing Services were just what I needed when I had a tinnitus problem recently. Their patience, understanding and subsequent expertise in resolving my problem was the perfect Christmas present. Starting with the first phone call to explain my situation right through to me leaving with the problem sorted the service was second to none. THANK YOU most sincerely to the team at Specialist Hearing Services. (2019)
To the Specialist Hearing Centre
I have been a patient of Elaine Melville at Specialist Hearing Services for approximately 6 years. In that time she has gone to great lengths to ensure that I received the best attention and assistance in finding the correct hearing aids for my needs. I believe that few people in my life (age 77 years) have attempted to give as much as Elaine has to my wellbeing. She has shown compassion, encouragement and patience in endeavouring to improve my hearing. (2018)
Paul CorriganI can only say positive things about my experiences with Elaine and her team. My new hearing aids have transformed my life, my families life, my friends life and all those who I work with for the better. Thanks Elaine, you and your team are brilliant - life changers! Regards, Paul Corrigan (2017)
All went well, all my questions were answered in detail, everyone I dealt with, in person and/or on the phone (or through email) was great. I am very happy with my hearing device and with the outcome in general so far. I will recommend your services, Thank you very much. (2018)
Dear Elaine & Wonderful Staff
Thank you for the Birthday wishes. I loved it!! I also like to thank you for the wonderful job you have done with my ears. You are wonderful Elaine!! Your patience and knowledge is great. My life has changed a lot since I have my hearing aids. I join in every conversation and it is wonderful people are listening to me again.Lots of love from
Hendrika Yates (2016)
Abagail HarmanElaine is the most amazing independent audiologist that we have had the good fortune to meet. She is extremely knowledgeable, caring and kind. If anyone can help my husband regain his hearing, Elaine will. I have no hesitation in always recommending her. (2016)
I recently became aware of concern raised in the publication “The Conversation” ( by Robert Cowan, Professorial Research Fellow, Audiology and Speech Pathology, University of Melbourne), about some operators who identify themselves as audiologists.
I understand the Australian Competition and Consumer Commission has been watching the audiology industry because of concerns that some practitioners may be overcharging for hearing aids.
For years now I have suffered hearing loss and have consulted hearing specialists and audiologists from whom I have received exceptional care and professional treatment.
I take this opportunity to acknowledge and express my sincere appreciation to Specialist Hearing Services. My audiologist, Elaine Melville, is a practiced and well qualified health professional. Because of her expertise, advice and nurturing I have been fitted with hearing aids within my budget that have significantly improved my quality of life. Also Elaine has introduced me to other devices and aids that have benefited me greatly, as well as regularly updating me with helpful tips and suggestions.
I would like to express my appreciation for the outstanding service that you and your staff have provided to me regarding my hearing aids.
Your level of knowledge and expertise is extraordinary and, in the 8 plus years I have been wearing aids, this is the first time I have felt truly comfortable with a hearing product and more importantly, the service.
To lobby Starkey on my behalf to replace, free of charge, my existing Halo i110 RIC 13 system, that clearly was not fitted properly nor fit for purpose, with the Muse i2400 RIC, plus a SurfLink remote control, is above and beyond what I originally thought would occur.
I believe that the unregulated audiology industry in Australia has resulted in unethical and immoral business practices, where some businesses place the sale of a particular system before the needs of the client. Indeed I understand that in Australia a person can be untrained and claim to be an audiologist, selling and fitting hearing aids. Unfortunately I believe I have fallen into this area a number of times in the past.
You have put together a great team that makes clients feel respected and valued and I will certainly take every opportunity to recommend Specialist Hearing Services.
I look forward to working with your team in the future
Dear Elaine & Staff,
Your care and dedication in finding me the best pair of hearing aids for my needs was amazing. I feel so comfortable and connected again to the world and will always recommend you guys to anyone in need. Thank you so much, Gillian Douglas
Dear Shannon,Thank you so much for your attention to my hearing needs. Your professional skills were immediately apparent and backed by your natural empathy gave me every confidence in a huge improvement in my hearing powers. With very kind regards, John Anderson
Mr John Naunton
To future clients with hearing difficulties. I would like to recommend to anyone with hearing disabilities that Specialist Hearing Services is a first class firm to deal with. From the Receptionists Hailey and Becky to originally Roberta and now my extensive dealings with Elaine I have had very good service to restore me to a normal place in society hearing-wise.
I would especially like to mention Elaine as a person having a complete grasp on all aspects of hearing difficulties. Also the patience she exhibited in making sure that I had the cheapest method of completely solving the few problems that I presented in the course of restoring my hearing.
I am astonished at the technology that my hearing aids not only solved my hearing difficulties but the fact that:
A: to be able to use them for bringing the TV into my hearing
B: being able to answer the landline phone and
C: using them in Theatres for audio hearing . Previously I had used headphones to improve my TV hearing, but Elaine’s technology was even better than the high quality headphones I used.
Despite the superiority of the technology she prescribed for me, based on a previous experience with another firm who could only concentrate on the most expensive e experience, Elaine’s decisions were always based on the RIGHT technology, not the most expensive technology available.
There were a few problems which arose, but all it did was to reveal Elaine’s complete knowledge of the technology, but with one particular problem it also revealed that she had the complete backing of the manufactures to gain further knowledge to solve a rare problem.
There was one occasion that she was late with my appointment, but I could see that she was making sure the previous client had the best advice as she had done with me, so lateness was not a problem.
My special thanks and appreciation that I had found this business.
I couldn’t be happier with the service from Elaine Melville at Specialist Hearing Services. After 38 years of severe ski slope loss in my left ear but perfect hearing in my right ear, I didn’t know what I was missing out on until Elaine opened up a new world of hearing for me with new technology and tailor made assistance. It took great perseverance, patience and gentle encouragement from Elaine to create the perfect hearing aid solution for me. We had many early morning or last minute appointments so I could work around the kids schedules and my job. Elaine was very flexible and explained everything she was doing along the way, giving me plenty of time to ‘test drive’ the aids until I was happy. Elaine and Sylvia provided the ultimate in personalized service and are such lovely people.
Thank you very much Specialist Hearing Services!
I never thought hearing aids could be so small and discreet! I put off wearing them because I thought everyone would be able to see them and was pleasantly surprised when the team at Specialist Hearing showed me how small they now are. The best thing of all is that I can now hear better at work and hearing my children’s voices is now much easier.
This testimonial is written with heartfelt thanks. Elaine Melville changed my life. Her empathy and compassion were evident from our first meeting and the results she delivered blew me away. Then to my amazement came the follow up maintenance, reinforcing her total dedication in improving my hearing. No sale pitch, no pressure. Just a professional diagnosis and recommendation. My decision to buy after trial was very easy. A renewed quality of life had come my way, as I soon discovered included fantastic after sales service. Loss of hearing sneaks up on you and has a profound effect on loved ones. I owe Elaine a lot more than thanks and I will wholeheartedly recommend her to any colleague or friend suffering hearing loss. Thanks Elaine. I can hear the birds.