About our independent audiology clinic
Specialist Hearing Services is a family-owned, independently run clinic in Mount Hawthorn.
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At a glance
About the clinic
The clinic is at 369 Oxford Street, Mount Hawthorn WA 6016. It is not owned by a hearing aid manufacturer, and it is a registered supplier for a wide range of manufacturers.
- The entrance faces the corner of Anzac Road and Oxford Street, opposite the Oxford Hotel.
- There is private off-street parking behind the building, entered from Anzac Road.
- The whole clinic, toilet included, is wheelchair accessible.
Who owns the clinic
Family owned since August 2025
Specialist Hearing Services has been serving the community for almost two decades, including approximately nine years from our Mount Hawthorn clinic. The clinic has built its reputation on careful, personal and professional hearing care, and this is the standard of service we are committed to continuing.
Chris van Wijngaarden and Sara Caspani took over the clinic in August 2025, just as their twin daughters arrived. Chris comes from a family in hearing care: his grandfather was an ear, nose and throat specialist, and his parents founded their own hearing clinic in the Netherlands.
Chris and Sara's aim is to offer longer appointments and to order each hearing aid for the individual client, rather than sell from stock. If you do not need a hearing aid yet, we will tell you.
How the clinic runs
Day to day at the clinic
We check every fitting with real-ear measurement: a thin, soft tube in your ear canal measures the sound the aid delivers, so it can be matched to your hearing test.
Most consumables are kept in stock, and loan hearing aids are on hand if yours are broken or lost.
Most repairs are done in the clinic rather than sent interstate or overseas.
We book a full hearing assessment for 1 to 1.5 hours and a tinnitus assessment for 1.5 to 2 hours, so there is time for every question.
Earwax can be removed by syringing (flushing with water), suction (a fine vacuum tube) or curetting (lifting it out with a small instrument), depending on the type of wax.
We are open on Saturday mornings, and we can see you after hours if you ask.
Every hearing aid comes with at least a 3-year warranty, and most can be extended to 4 years.
Check our credentials
Each of these can be checked directly with the organisation named.
- Australian Business RegisterABN 53 685 752 970Nexus Hearing Care Pty Ltd, the company behind the practice.Search the register
- Australian College of AudiologyChris van WijngaardenMember of ACAud, which incorporates the Hearing Aid Audiometrist Society of Australia (HAASA).Visit ACAud
- Audiology AustraliaClinician membersDayle Hensman and Nicole Parfitt are members of Audiology Australia. Dayle also holds its Certificate of Clinical Practice (MAudA CCP).Search their register
- Hearing Services ProgramContracted providerThe Hearing Services Program is the Australian Government scheme for eligible pensioners and Department of Veterans' Affairs (DVA) clients.About the program
Manufacturers we work with
Hearing aid and cochlear implant manufacturers
We are a registered supplier of Phonak, Unitron, Oticon, Widex, Signia, GN ReSound and Beltone. For cochlear implants we have agreements with Cochlear, MED-EL and Advanced Bionics. Devices from other manufacturers can be ordered too.
The people
The team behind the clinic
These are the clinicians, owners and front desk staff you will meet at the clinic.
Chris van WijngaardenDirector, Senior Clinician & Certified Lyric Provider
Sara CaspaniCo-Owner and Director of Operations & Impact
Dayle HensmanSenior Audiologist & Certified Lyric Provider
Nicole ParfittAudiologist · On maternity leave
Kelly HallClinical Support Officer
Sinead CullyClinical Support Officer
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369 Oxford StreetMount HawthornBook
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Send an enquiry and reception will contact you by phone or email, or call the clinic to speak to someone now.
Opening hoursMonday to Friday 9am to 5pm, Saturday 9am to 12pm
Not sure yet? Take the online hearing check